Complaints and Grievance Procedure

Complaints Procedure

So your concern can be dealt with appropriately and swiftly please make sure to read and follow the following procedure as soon as you feel necessary. 

In the event of a complaint or issue with a member of the clergy, please follow the following procedure:

1. In the first instance the issue should be brought to the attention of the Priest or Deacon concerned. Hopefully the issue will be resolved at this level.
2. If no satisfaction there, and if the issue is with a Deacon or an Assistant Priest, it should be brought to the attention of the Parish Priest of the parish within which the Deacon or Assistant Priest ministers
3. If no satisfaction there, the issue should be brought to the attention of the Dean of the local Pastoral Area.
4. If no satisfaction there, the issue should be raised with the Vicar General

If no satisfaction there, the issue should be brought to the attention of the Bishop via his Secretary.

Any concerns of a safeguarding nature should be brought to the attention of the Diocesan Safeguarding Coordinator at the first instance